POLICIES

When you first attend the practice, you will be asked to sign a confidentiality and release of information agreement. The aim of this agreement is to provide protection of your personal information and to specify who the practice can liaise with in the optimization of your care. Communication between parents in separated or divorced families can be difficult. It is the default position of this practice that both parents should be involved in the care of their child unless there are clear reasons not to, eg Family Court orders, restraining orders, child protection concerns.

At Tranquility Clinic, we refrain from using social media platforms for marketing, advertising, or sharing information and resources. The only exception is a concise service overview available on LinkedIn.

At Tranquility Clinic, we utilize advanced AI technology and documentation software to securely manage client medical records stored in the "cloud." These records are safeguarded through an Australian-based software provider and require two-factor authentication for access. For further details, please feel free to reach out to us.

Although it is always nice to receive a gift, it is the position of Tranquility Clinic that gifts are not to be accepted. In lieu of gifts, we would recommend a donation to a worthy mental health charity of your choosing. We would be very happy to receive a card or letter of appreciation, if it is warranted.

At Tranquility Clinic, we endeavour to work collaboratively with you to meet your needs. Sometimes, we will not get it right and this may lead to disagreement. Please bring any issues to our attention at the earliest opportunity and we will attempt to resolve them. If the issue is not resolved, please send an email to: